Terms & Conditions of Sale

Website: websterstimber.co.uk
Company: Websters Timber Limited

1. About Us

We are Websters Timber Limited (“we”, “us”, “our”), a company registered in England and Wales.

These Terms & Conditions govern the sale of goods via our website. By placing an order, you agree to be bound by these terms.

2. Orders

All orders placed through our website are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order at our discretion.
  • Once an order is placed, you will receive an order confirmation email. This does not constitute acceptance of your order.
  • A contract is formed only when we dispatch the goods.

3. Product Information

We make every effort to ensure that product descriptions, images, and specifications are accurate. However:

  • Timber is a natural material and may vary in colour, grain, texture, and finish.
  • Sizes and measurements may be subject to tolerances.
  • Images are for illustration purposes only.

We do not guarantee exact matches to images or samples.

4. Pricing

All prices are shown in GBP (£) and include VAT (where applicable), unless stated otherwise.

  • Delivery charges are calculated separately at checkout where applicable.
  • We reserve the right to change prices at any time.
  • If a pricing error is identified after an order is placed, we will contact you before proceeding.

5. Payment

Payment must be made in full at the time of ordering using the payment methods available on the website.

We reserve the right to withhold dispatch of goods until payment has been received in cleared funds.

6. Delivery

We deliver to selected UK postcodes. Availability of delivery is determined at checkout.

  • Delivery times are estimates and not guaranteed.
  • We are not liable for delays outside of our control.
  • Risk in the goods passes to you upon delivery.

You must ensure that:

  • Access to the delivery location is suitable for the delivery vehicle.
  • Someone is available to receive the goods where required.

If delivery fails due to access issues or absence, additional charges may apply.

7. Inspection of Goods

You are responsible for inspecting goods upon delivery.

  • Any damage, shortages, or discrepancies must be reported within a reasonable time.
  • Where possible, issues should be noted at the point of delivery.

Failure to notify us promptly may affect your ability to claim.

8. Returns & Cancellations

Consumer Rights (Distance Sales)

If you are purchasing as a consumer, you may have the right to cancel your order within 14 days of receiving the goods.

  • Goods must be returned unused and in a resaleable condition.
  • Return costs are your responsibility unless the item is faulty or incorrect.

Exclusions

The following items may not be eligible for return:

  • Cut-to-size or made-to-order timber
  • Special order or bespoke products
  • Items altered or used after delivery

9. Faulty or Incorrect Goods

If goods are faulty, damaged, or incorrect:

  • You must notify us within a reasonable time.
  • We will, at our discretion, offer a replacement, repair, or refund.

This does not affect your statutory rights under UK law.

10. Use of Products

All products must be used in accordance with their intended purpose and any guidance provided.

We are not liable for:

  • Improper use or installation
  • Failure to follow instructions or best practice
  • Natural movement or behaviour of timber products

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses.
  • Our total liability shall not exceed the value of the goods purchased.

Nothing in these terms limits your statutory rights or excludes liability for death or personal injury caused by negligence.

12. Force Majeure

We are not liable for failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to:

  • Weather conditions
  • Supply chain disruption
  • Transport issues
  • Acts of God

13. Website Use

We make reasonable efforts to ensure the website is accurate and available but:

  • We do not guarantee uninterrupted access.
  • Content may be updated or changed without notice.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the English courts.

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Websters Timber Limited
Websters Timber, Whitings Lane, Burn, United Kingdom, YO8 8LG
sales@websterstimber.co.uk
01757 270233