COLLECTIONS: MON-FRI 7:30AM-5PM
With current COVID considerations afoot we endeavour to deliver to you to limit the foot-traffic on site. In circumstances where you wish to collect your order we manage this using a time-slot calendar whereby our team will contact you following completion of your order and advise of available time-slots within which you are able to collect your items from our site.
Should you have any concerns and wish to discuss prior to completing your order we advise calling ahead on 01757 270233. Collection service available from Y08 8LG.
Should we experience any highway or supply delays you will be notified immediately and offered another time slot.
DELIVERY: MON-FRI 8AM-4:30PM
All orders must be placed and reserved before a delivery slot is allocated, we require at least 24hours notice to ensure we include your order on our run.
We endeavour to deliver your materials within 5 working days – during busier times orders may take up to 10 days. If your post code is not in our delivery database we offer an arranged delivery which can be payed separately over the phone or upon delivery.
All deliveries adhere to the Government COVID guidelines.
If you have a cutting list we will need to pass this over to our saw mill. They will advise a suitable turn around for completion which will impact your delivery time. Due to busy periods we are very rarely able to do this on the same day!
Delivery charges for orders from our online shop?
These are calculated when you enter your address details. If your address Is not found using our delivery calculator we ask that you process your order with Address Not Found as your delivery option.
Please call ahead for delivery pricing: a card tranasaction will be taken over the phone prior to your order being processed.
How long will delivery take?
Your delivery will usually be delivered within 5 working days. If in the likelihood we are experiencing large volumes of deliveries, we will of course advise immediately. During busier times orders may take up to 10 days.
What exactly happens after ordering?
Following your successful order you will receive an order acknowledgement via the email address you entered on checkout. Please keep this safe.
At this point our team will be getting your order ready for delivery or collection depending on your delivery options chosen.
As your order progresses through our delivery process or is ready for collection you will receive additional emails to confirm your status of your order.
What should I do if I receive a damaged or wrong product?
If any of the materials are damaged, we ask that you identify this upon delivery and ensure you notify your delivery driver. If this is not possible, please contact us immediately via telephone; our contact number can be found on our contact page or at the top of our website. We are happy to exchange damaged items the earliest possible convenience.
Can I change or cancel my order?
If you wish to change your order we ask politely that you do this at least 24 hours before delivery.
Adding items may impact your delivery times as we must adhere to maximum load capacities on our delivery vehicles. As such we cannot guarantee that your delivery date will not be changed following changes being made to your order volume.
Removing items should not impact your delivery in any way assuming the change has been made in observance of the time frame above.
If you have ordered in error or over the amount required and have not managed to change your order prior to delivery, we can collect this from you and refund the difference providing the returned material has not been damaged and is in the condition it was in when delivered.
Please note that a collection charge will be deducted from any due refund.
Can i track my orders?
We do not provide order-tracking other than through communication of the progress of your order.
Our delivery team is an in-house fleet of delivery vehicles and is not a national infrastructure.
We are negotiating delivery pricing through branded delivery companies and hope to implement these as an option in the near future.
ASK US IF YOU HAVE QUESTIONS
Our office opening hours are Monday to Friday 8am to 5pm, and Saturday 8am to 12pm.
If you have any concerns about our delivery policies please do not hesitate to get in touch before making your order via our online store for timber and timber construction materials.
If you have questions and cannot reach us for any reason please email our sales team on firstname.lastname@example.org who will get back to you as soon as possible.
All of our contact details are available on our contact page at websterstimber.co.uk/contact-us